|
|
|
|
geneva-switzerland-on-line.ch
The FAQs, ‘Frequently Asked Questions’ have been designed to answer any queries you may have regarding our service.
If you have a suggested question you would like to see on this page please email us at info@geneva-switzerland-on-line.ch
Questions
Q 0. Who is geneva-switzerland-on-line.ch ?
Q 1. How do I search for hotels with specific facilities such as, for example, a spa?
Q 2. Where can I find the contact details of the hotel?
Q 3. What's the difference between a Double room and a Twin room?
Q 4. We have two small children; can we get extra beds in the room?
Q 5. Can I generally request an extra bed for a third person in a double room and at what costs?
Q 6. Are the rates on your website per person or per room?
Q 7. Do I pay a reservation fee?
Q 8. Is breakfast included in the price?
Q 9. Are taxes included in the room rates?
Q 10. Why does Booking.com need my credit card details?
Q 11. Does the hotel need a deposit or a payment in advance?
Q 12. What types of credit card can I use to guarantee the reservation?
Q 13. Can I pay for my stay in advance?
Q 14. Can I pay at the hotel with a different credit card than the one used as a guarantee ?
Q 15. My credit card has been charged. How can I get a refund?
Q 16. I do not have a credit card. Can I still book a room?
Q 17. Is it safe to fill in my credit card number? How secure is your website?
Q 18. How do I know that my reservation is confirmed?
Q 19. Can I book a hotel room by telephone or email?
Q 20. I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
Q 21. How many rooms can I book in one reservation?
Q 22. What are the check-in and check-out times of a hotel?
Q 23. How can I request an early check-in or late check-out time?
Q 24. I will be arriving late in the evening at the hotel. Can I still check-in?
Q 25. How do I know if the hotel has parking facilities?
Q 26. How can I know that the hotel offers a shuttle service and how can I book it?
Q 27. How do I find out if a hotel allows pets?
Q 28. How do I find out if a hotel has a certain facility, e.g. a Wi-Fi ?
Q 29. How can I cancel or change my booking?
Q 30. Do I pay a cancellation fee?
Q 31. How do I know that my booking has been cancelled?
Q 32. If I am not satisfied from the room ot other service. What should I do ?
Answers
Q 0. Who is geneva-switzerland-on-line.ch ?
A 0. geneva-switzerland-on-line.ch is an online booking service. The main office is in Geneva, Switzerland. The objective of our service online is to provide costumers from all over the world a competitive room rate.
Q 1. How do I search for hotels with specific facilities such as, for example, a spa?
A 1. In the search menu on the top left side simply click on the link "Options". Now you can refine your search by selecting different facilities such as a "spa".
Q 2. Where can I find the contact details of the hotel?
A 2. You can find the address on the hotel page. The contact details will be given, after you have made the reservation, in the confirmation email.
Q 3. What's the difference between a Double room and a Twin room?
A 3. A double room has one double bed that you can not separete. A twin room has two single beds (2 separeted beds).
Q 4. We have two small children; can we get extra beds in the room?
A 4. In general one extra bed for one child is available at a minor additional charge. However, please note that this possibility depends on each hotel’s policy and availability. We advise you to check the overview page of the hotel, or to send us an email to info@geneva-switzerland-on-line.ch .
Q 5. Can I generally request an extra bed for a third person in a double room and at what costs?
A 5. It will depend on each hotel’s policy and availability. Once you have retrieved the availability for a specific hotel for the requested dates, you can access the room description by clicking on the room name. If the possibility and the costs of an extra bed in the room are not specified in the room description, please send us an email to info@geneva-switzerland-on-line.ch
Q 6. Are the rates on your website per person or per room?
A 6. All rates on our website are per room per stay, unless stated differently.
Q 7. Do I pay a reservation fee?
A 7. No, we will not charge you a reservation fee. Our service is completely free to use.
Q 8. Is breakfast included in the price?
A 8. Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.
Q 9. Are taxes included in the room rates?
A 9. Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.
Q 10. Why do I need to give my credit card details?
A 10. In general your credit card details are only required as a guarantee for the hotel in case you do not arrive or cancel too late. This might result in a no-show charge (generally the equivalent to one night's stay) by the hotel. We will never charge your credit card. You will pay for your stay at the hotel.
Q 11. Does the hotel need a deposit or a payment in advance?
A 11. You will pay for your stay at the hotel. If the hotel requires a deposit, it will be clearly mentioned on the overview page of the hotel. However, note that some hotels perform a pre-authorisation check on your credit card as an extra guarantee. A pre-authorisation is a validity check to reserve a certain amount that would guarantee the room. This amount may correspond to the price of one night or to the total cost of your reservation. Once the credit card has been validated, the reserved amount will be released.
Q 12. What types of credit card can I use to guarantee the reservation?
A 12. MasterCard, Visa and American Express are accepted as a guarantee. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel in the “Hotel Policies” section for ‘Accepted credit cards’.
Q 13. Can I pay for my stay in advance?
A 13. Please note that such arrangements depend on each hotel’s policy. Therefore, you will need to contact us by e mail. Please send us an email to info@geneva-switzerland-on-line.ch and we will answer you as soon as possible.
Q 14. Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
A 14. As the credit card details are only needed for guarantee purposes, you can pay at the hotel using the payment method of your choice.
Q 15. My credit card has been charged. How can I get a refund?
A 15. We never charge our guests’ credit cards. The charge has been performed by the hotel. Therefore, you will need to contact the hotel directly. The hotel’s contact details can be found in your reservation confirmation e-mail.
Q 16. I do not have a credit card. Can I still book a room?
A 16. Unfortunately all hotels require a credit card to guarantee a reservation. We suggest you to contact one of your family or a friend for the credit card guarantee and once you are in the hotel you can pay cash. Our possibility is to do a bank transfer but for this please send us an email to info@geneva-switzerland-on-line.ch and we will answer you as soon as possible.
Q 17. Is it safe to fill in my credit card number? How secure is your website?
A 17. Your credit card information is sent to us through a secure server. We use the latest, most secure technology available, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. We also use a firewall which protects our servers and network against unauthorised access.
Q 18. How do I know that my reservation is confirmed?
A 18. When you have completed the4 steps of the reservation process, an instant on-screen confirmation will appear. It will show your reservation details as well as your booking number. We advise you to print it out. Within a couple of minutes, you will receive a confirmation email containing more information such as the hotel’s contact details.
Q 19. Can I book a hotel room by telephone or email?
A 19. We do not take bookings by telephone for the moment but you can email us.
Q 20. I have booked a hotel but I did not receive a confirmation by email. What do I have to do?
A 20. The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalising your reservation. Also we have noticed that in some cases our confirmation email may end up in your spam folder. If you do not receive an email after you have made a booking, please send an email with your booking number and details to info@geneva-switzerland-on-line.ch and we will answer you as soon as possible.
Q 21. How many rooms can I book in one reservation?
A 21. A maximum of 3 rooms (if available) can be booked in any one reservation. If you want to make a reservation for more than 10 rooms, please send us an email.
For your information it is not possible to book a meeting room.
Q 22. What are the check-in and check-out times of a hotel?
A 22. The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. Most of the hotels allow check in after 15:00. The check out is in general 11:00. If you are going to arrive late or very early, we advise you to let the hotel know in advance using the Remarks field in the reservation form (in English or the language of the hotel if possible).
Q 23. How can I request an early check-in or late check-out time?
A 23. We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.
Q 24. I will be arriving late in the evening at the hotel. Can I still check-in?
A 24. You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.
Q 25. How do I know if the hotel has parking facilities?
A 25. On the overview page of the hotel, you will find more details about parking facilities at or nearby the hotel.
Q 26. How can I know that the hotel offers a shuttle service and how can I book it?
A 26. Please check in the section “Hotel Facilities – Services” whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.
Q 27. How do I find out if a hotel allows pets?
A 27. In the search menu on the left simply click on the link "Options". Now you can refine your search by selecting different facilities such as "Pets allowed".
Q 28. How do I find out if a hotel has a certain facility, e.g. a Wi-Fi ?
A 28. You can check the “Hotel Facilities” on the overview page of the hotel.
Q 29. How can I cancel or change my booking?
A 29. You can cancel or modifie your reservation by clicking on the link at the top our homepage “MY BOOKING”.
Q 30. Do I pay a cancellation fee?
A 30. We will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel.
Q 31. How do I know that my booking has been cancelled?
A 31. After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to info@geneva-switzerland-on-line.ch and we will answer you as soon as possible.
Q 32. If I am not satisfied from the room ot other service. What should I do ?
A 32. In this case or for any complaint please report the problem to the hotel or service provider, so they have the opportunity to resolve your complaint with you directly.(in 99%)
Please do not wait until you return taking any action as it is usually too late at this stage to rectify the situation.
geneva-switzerland-on-line.ch
|
|
|
|
|